Cancellation & Lateness Policy

Cancellations

If it is your first time coming in for your appointment, please allow a little extra time to acquaint yourself with the location. Your appointment is held primarily for you. Please be sure to arrive on time for your scheduled session.

On the day of your appointment if you or someone in your household is exhibiting cold or flu-like symptoms or fever, please stay home and cancel or reschedule your appointment for a later date.

Cancellation fees will apply for the following:

  • Failure to show up / missed appointment: Absolute no-show and failure to call to notify us.
    — 100% charge for the service booked.

  • Arriving at your appointment with symptoms: PLEASE stay home if you are sick! If you arrive at our office displaying symptoms, even if you suspect they are simply “just a cold” or “allergies”, unfortunately, you will be asked to leave the office to limit potential exposure to others.

    — 50% charge for the service booked.

  • Same-day cancellation fee - $100*

    In the event of a same-day cancellation and you cannot reschedule, there will be a $100 cancellation fee applied to the Credit Card you used to book the session. For same-day cancellations, call or text 718-249-6080 *(the fee will be waived in certain circumstances)

Our office will no longer be able to accommodate late arrivals. Time will be deducted from your scheduled session to allow time to clean up and prepare the office for the next client. We understand that life happens; however, we must keep appointments on time for all clients.

In the event that a client is 25+ minutes late: The appointment will automatically be canceled, and there will be a 100% charge for the service booked. Fulfilling a half-hour session will not be possible due to new cleaning protocols.

Our office is working hard to provide a safe and clean space for you to receive your session during this time. Time is of the essence for us to be sure we can disinfect and air out the spaces effectively and efficiently after each client. Our purpose is to provide a nurturing healing space for you with the least amount of stress when you arrive.