Cancellation & Lateness Policy
Cancellations
If it is your first time coming in for your appointment, please allow a little extra time to acquaint yourself with the location. Your appointment is held primarily for you. Please be sure to arrive on time for your scheduled session.
As a reminder, if you or anyone in your household is sick or has had a fever in the 24hrs before your appointment, please reschedule online.
Cancellation fees:
Failure to show up / missed appointment: — 100% charge for the service booked.
Cancellation in less than 24hrs —100% charge for the service booked.
Lateness: If you are running late, please text 718-249-6080 as soon as you know your ETA. We can no longer accept late arrivals. If you arrive late, your session time will be reduced to help keep everything on schedule. If you are more than 25-30 minutes late, your appointment will be canceled, and you will be charged the full fee. Our goal is to create a calming and supportive experience for you. At this time, we cannot complete half-hour sessions due to other clients' schedules.